Terms and conditions

1Who you are contracting with

EICR Remedials is a trading name of Smart Rise Build Ltd, a company registered in England and Wales, company number 12181941, registered office 27 Mortimer Street, London W1T 3BL. Our VAT registration number is 331 066 046.

You can reach us on 07809 259687 or at kyri@eicrremedials.co.uk. In these terms, "we" and "us" mean Smart Rise Build Ltd, and "you" means the person or company who books the work.

2When these terms apply

They apply to every quotation we give and every job we carry out, whether you book through the website, by phone, by email or through a trade account. Paying for a job, or telling us to proceed, means you accept them.

If you are a letting agent, block manager or other business booking on behalf of a landlord, you are contracting with us as a business, and you confirm you have that landlord's authority to instruct the work.

Where anything in a signed trade account agreement differs from these terms, the account agreement wins.

3Quotes and prices

• We price from the condition report you send us, line by line, without a survey visit. If no report exists, we price from what you tell us and confirm once we have seen the board.
• Every quote separates work the regulations require (C1, C2 and FI observations) from work that is only recommended (C3). C3 items are optional and marked as such.
• Prices on our website include VAT. Trade account rates are quoted excluding VAT, and VAT is added at the rate in force on the date of the invoice.
• A quote is open for 90 days from the date we issue it.
• A price covers a single visit to a single address unless it says otherwise.

4When a price can change

Only two things change a fixed price once it is given:

• the earthing arrangement at the property has to be upgraded before the work we quoted can be carried out safely; or
• the electricity network operator has to attend — for example to pull a fuse or replace a cut-out.

Both are agreed with you in writing before we carry on. If you would rather not proceed, we stop and refund you for the work not done. Nothing else is billed on top of a fixed price. In particular, there is no call-out fee on a visit where we carry out the work, at any hour.

5Booking and payment

• Payment is taken in advance. Your slot is held once payment clears. We do this so the date is certain for you and for the tenant, and so nothing waits on invoicing.
• Card payments are processed by Stripe Payments Europe Ltd. We never see or hold your card details.
• Bank transfer is accepted. The job is booked when the funds arrive.
• Trade accounts are invoiced monthly in arrears, one line per property, on 30 day terms once the account is established. Until then, work is paid for in advance.
• On overdue account invoices we may charge interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

6Access and appointments

• We contact the tenant, arrange access and confirm the appointment back to you. Second and third attempts are included.
• The property must be reachable and the consumer unit clear on the day. Power will be off for part of the visit.
• To move an appointment, give us at least 24 hours' notice and there is no charge.
• If we attend and cannot get in, the first aborted visit at each property in any 12 month period is not charged. After that an aborted visit is £65 plus VAT.

7What every job includes

Unless your quote says otherwise, the price covers the consumer unit and every device fitted in it, all labour, testing of every circuit, a fresh Electrical Installation Condition Report marked satisfactory and valid for five years, and the completion pack — the observation schedule cross-referenced to the original report, the written confirmation the regulations require, and pre-written tenant and local authority letters.

A post-remedial retest and reissued report is included. We do not charge to return and reissue.

8The inspection credit

Where we carry out the inspection, the report fails, and you book the remedial work with us, part of the inspection fee comes off the remedial:

• £75 plus VAT off a consumer unit replacement;
• £35 plus VAT off a remedial visit where no board is changed.

The credit applies to one remedial job per inspection, is not exchangeable for cash, and cannot exceed the inspection fee you paid.

9Cleared, or your money back

If the work we were instructed to carry out does not clear the observations it was quoted against, we refund that job in full.

To be clear about what that means:

• It covers the C1, C2 and FI observations listed in the quote you accepted.
• It does not cover observations you chose not to have done, C3 items you declined, or work another contractor carried out.
• It does not cover a new fault that arises after our visit from something we did not touch, or damage caused by someone else after we left.
• Where the property needs work outside the scope we quoted before a satisfactory report can be issued — an earthing upgrade, say — we tell you before we start, and the guarantee applies to the work you then instruct.

The deadline guarantee

Where you book with seven or more days left of your 28 day period, we complete the work and issue the certificate inside that period, or we refund the visit. The seven days let us reach the tenant and get a date. Book with less than seven days left and we will still do everything we can, but the deadline guarantee does not apply.

It also does not apply where the delay is caused by something outside our control under section 13 — no access on the agreed day, the network operator, or a freeholder's consent.

10Guarantee on our work

Our workmanship is guaranteed for 12 months from the date of the visit. Equipment we install carries the manufacturer's warranty, which we will pass through and help you claim on. Tell us about a defect and we will return and put it right at no charge.

The guarantee does not cover damage from misuse, alteration by someone else, or a fault elsewhere in the installation that we were not instructed to work on.

11Certificates and notification

Electrical work is carried out and certified by a competent person scheme registered electrical contractor, and notifiable work is notified to building control through that scheme. We issue the condition report and completion pack within five working days of the work being signed off.

Your certificate is the record that satisfies the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020. Meeting the deadlines those regulations set — including supplying the report to existing tenants within 28 days of the inspection — remains the landlord's duty. We will tell you what the dates are, but we cannot discharge that duty for you.

12What we need from you

• Accurate information about the property, including any previous reports.
• Authority to carry out the work. Where a freeholder's, managing agent's or leaseholder's consent is needed, getting it is your responsibility.
• Notice to the tenant of the visit, where you are dealing with the tenant directly.
• To tell us about asbestos, structural problems or anything else at the property that could affect safe working, before we attend.

13Things we cannot control

We are not responsible for pre-existing defects we were not instructed to put right, for conditions concealed within the fabric of the building that could not reasonably be found by inspection, or for delay caused by the network operator, the freeholder or the tenant. Making good decoration after unavoidable disturbance — chasing, lifting a board — is not included unless the quote says so.

14Cancelling

If you are a consumer

Where you book away from our premises or online, you have 14 days from booking to change your mind and cancel without giving a reason. If you have asked us to start within that period and we have, you pay for what has been done; once the work is fully carried out, the right to cancel ends. To cancel, tell us by email or phone — a clear statement is enough. We refund within 14 days of being told, by the method you paid with.

If you are a business

Cancel more than 48 hours before the appointment and we refund in full. Inside 48 hours, we refund in full less the aborted visit fee in section 6, and less the cost of any equipment already ordered specifically for the job.

If we cancel

If we cannot attend, we offer the earliest alternative date or a full refund, whichever you prefer. Emergency attendances are prioritised over booked non-urgent work, and if that moves your appointment we will tell you as soon as we know.

15Our liability

We carry £5m public liability insurance and will supply the certificate on request.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. If you are a consumer, nothing in these terms affects your rights under the Consumer Rights Act 2015 — work must be carried out with reasonable care and skill.

If you are a business, our total liability for any job is limited to the price paid for that job, and we are not liable for loss of profit, loss of rent, loss of business or any indirect loss.

16Complaints

Tell us on 07809 259687 or at kyri@eicrremedials.co.uk. We acknowledge within one working day and aim to resolve within ten. If we cannot settle it between us, the competent person scheme our electrical contractor is registered with operates a complaints procedure, and we will give you its details on request.

17Your data

How we handle personal information — yours and any tenant's — is set out in our privacy policy.

18Law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can bring proceedings in your own courts.